Senior Technology Architect

2 days ago

Galway, Galway, Ireland beBeeDirector Full time €100,000 - €150,000

About the Role:

We are seeking a seasoned technology leader to join our Enterprise Customer Contact Center (EC3) organization.

As the Director of Architecture, you will define capabilities, solutions, patterns, standards, and guidelines related to the contact center and associate desktop experience.

You will work closely with EC3 product and technology leads, key business stakeholders, and other architects leading related capabilities.

The Expertise and Skills You Bring:

  • Ten years or more working in an architecture or engineering role with five years or more experience as a solution architect.
  • Excellent communication, interpersonal, and relationship building skills to influence decisions and engage across the organization.
  • Experience with enterprise contact center platforms including voice and interactive voice response technology.
  • User experience strategy.
  • A passion for solving complex problems and a track record of delivering innovative solutions.
  • An experienced architect designing and supporting enterprise level infrastructure using public cloud technologies, particularly AWS and Azure.

The Value You Deliver:

  • Delivering and maintaining contact center and EC3-related capabilities, solutions, solution architectures, patterns, standards, guidelines, and specifications.
  • Supporting and enabling technology product and chapter leaders to deliver increased value to customers and operations associates.
  • Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results.
  • Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps.
  • Ensuring the solutions delivered meet high standards for quality, performance, and scale.

About Us:

We believe in making our financial expertise accessible and effective in helping people live the lives they want. We are committed to creating a workplace that attracts the best talent and reflects our values.

We value diversity and inclusion, respecting and valuing our associates for their unique perspectives and experiences.

We are an equal opportunity employer.

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