Technical Systems Support Specialist

20 hours ago

Kilkenny, Kilkenny, Ireland beBeeApplication Full time €40,000 - €70,000
Enterprise Application Support Role

A leading global financial services organization seeks a highly motivated and analytical individual to join its engineering team. This role is ideal for someone with strong problem-solving skills and a passion for enterprise-grade cybersecurity.

Key Responsibilities:
  • Troubleshoot complex systems issues in applications built with Java, SQL, and scheduled using Autosys.
  • Handle incident, problem, and change management processes, working closely with DevOps and engineering teams.
  • Create and maintain documentation such as root cause analyses (RCAs), SOPs, and knowledge base articles (KBs).
  • Monitor system health and performance using tools such as Dynatrace, Splunk, and other enterprise-grade monitoring platforms.
Requirements:
  • Strong technology background in application support and systems engineering within a large enterprise environment.
  • Hands-on experience in Java troubleshooting, SQL scripting, and job scheduling via Autosys.
  • Proficiency in enterprise monitoring and observability tools (e.g., Splunk, Dynatrace).
  • Strong documentation skills and the ability to independently manage support knowledgebases.
  • Familiarity with ITIL processes and working in DevOps environments.

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