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IT Enterprise Services Designer

2 weeks ago

Dublin, Dublin City, Ireland beBeeEnterprise Full time €78,141 - €114,104
IT Service Architect

About the Role

We are seeking an experienced IT Service Architect to oversee the design, integration, and transition of IT services across a complex and distributed enterprise environment. The role involves working across various IT disciplines to ensure high-quality service delivery aligned with best practice frameworks.

Key Responsibilities

  • Manage the design of end-to-end IT services, including SLAs, support models, and transition plans.
  • Ensure service designs comply with ITIL, NIST, and NIS2 standards, and are integrated with ServiceNow.
  • Lead the re-engineering of existing services and development of new ones for improved performance, user experience, and compliance.
  • Own the service transition process for all ICT projects, working across the full project life-cycle to embed service readiness. Document the whole process clearly.
  • Collaborate with architecture, cyber security, service management, business analysis, and project teams.
  • Contribute to governance and standard-setting for service architecture across the organisation.

Key Stakeholders

  • Head of Service Delivery.
  • Works closely with internal IT departments: development, cyber security, PMO, applications, and operations).
  • Liaises with business stakeholders and external service providers.

Key Requirements

  • Relevant degree in IT, Computer Science, or a related field.
  • 5+ years in IT service management, including 2+ years in a leadership or process ownership role.
  • Strong background in IT service design architecture, transition, or ITSM roles in large, multi-site organisations.
  • Deep knowledge of ITIL v4 and experience applying NIST/ frameworks.
  • Proficiency with ServiceNow, especially CMDB, service catalogues, and workflows.
  • Technical familiarity with infrastructure, cloud, cyber security, and enterprise applications (e.g., SAP, ERP).
  • Strong communication and stakeholder engagement skills.
  • Experience in IT operations and security risk management and service delivery in demanding environments.
  • Excellent documentation, presentation, and reporting skills.
  • Ability to work independently and collaboratively.
  • Experience working with third party vendors, including MSPs, and SOCs.
  • Strong working knowledge of ITIL, general knowledge of ITSM products and frameworks.
  • ITIL v4 Managing Professional or Strategic Leader certification and TOGAF or similar architecture certification are desirable.
  • Experience in public or semi-state sectors is an advantage.
  • Familiarity with ISO 20000, COBIT, or public sector procurement/compliance processes preferred.