
Delivering Exceptional Client Experience
5 days ago
The role of a Key Client Officer involves delivering exceptional service standards to multiple clients, primarily within the exchange-traded fund (ETF) sector, as well as other product types.
Primary Responsibilities- Foster effective professional relationships with clients based on mutual respect and trust
- Maintain an excellent level of service provision at all times
- Manage client change requests, log internal departments for timely delivery of change agendas, and ensure efficient resolution
- Collaborate with the Client Service lead during the onboarding process of new clients as required
- Address and resolve client queries in a timely and professional manner
- A strong commitment to providing high-quality services to both internal and external clients
- Ability to thrive in fast-paced environments with high volumes
- Demonstrated problem-solving skills with effective resolutions
- Good understanding of end-to-end NAV Production operating models
- Hold a primary degree or possess a relevant Professional or Accounting qualification
- Experience in fund administration services provision
This opportunity allows for significant contributions towards delivering superior client service. If you have the necessary qualifications and experience, please submit your application today.
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Delivering Exceptional Client Experiences
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Delivering Exceptional Customer Experiences
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