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Customer Service Team Manager
2 weeks ago
We are looking for a Customer Service Team Manager to lead our Helpdesk Team. The successful candidate will have previous experience in a similar role and will be able to demonstrate a flexible approach, ability to remain diplomatic and tactful while working under pressure, natural problem-solving skills, proactive approach to dealing with errors/complaints, high level of interpersonal and written skills, good knowledge of Microsoft Office, and enthusiasm, flexibility, patience, and ability to work on their own initiative.
The role involves assisting Ops, ground operation, airports, call centers, etc., to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training, etc.
