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Front Office Associate

1 week ago

County Dublin, Ireland Royal Marine Hotel Full time

The Royal Marine Hotel is a 4-star establishment seeking an enthusiastic and professional individual to join its Front Office team.

Job Summary:

The Welcome Coordinator plays a vital role in ensuring guests have a seamless experience.

This position involves checking guests in and out, handling inquiries, assisting with reservations, and providing outstanding customer service.

Key Responsibilities:
  • Provide a warm and professional welcome to all guests upon arrival and throughout their stay
  • Efficiently handle check-in and check-out procedures using the hotel's Property Management System (PMS)
  • Respond to guest inquiries in person, over the phone, and via email, ensuring all requests are met promptly and efficiently
  • Assist with reservations, amendments, and cancellations
  • Handle payments, pre-authorizations, and billing inquiries accurately
  • Collaborate with other departments such as housekeeping and maintenance to ensure guest needs are met

The ideal candidate will be friendly, detail-oriented, and able to work in a fast-paced environment. Previous experience in a reception or customer service role is preferred but not essential.