Inbound Sales Development Representative

3 weeks ago

Dublin, Ireland Front Full time

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

As an Inbound SDR, your role is to generate new business pipeline through inbound opportunities by helping prospects understand the value of Front. You will leverage excellent communication skills, deep product knowledge, and business acumen to build relationships with leads. You will partner closely with the sales team to identify opportunities that otherwise would be left undiscovered.

What will you be doing?

  • Deliver a best-in-class customer experience for prospects and customers of Front.

  • Quickly identify, qualify, and follow up on inbound leads (demo requests, trial leads, content downloads) via phone, email, and InMail.

  • Become a product expert on Front and its value prop. Hold yourself accountable to become a Front power user and technical expert.

  • Maintain an up-to-date knowledge of our product and its value proposition to customers.

  • Document all interactions and findings with leads in our CRM, and create a seamless handoff process to Account Executives.

  • Partner with Marketing, Sales, and Operations to iterate on strategy, optimize deal flow, and improve lead quality.

  • Provide additional sales team support on an ad hoc/as-needed basis.

  • Proactively look for new opportunities within a targeted book of business through means of cold calling, email, and InMail.

What skills and experience do you need?

  • Experience in a business development/sales-related role preferred.

  • Proactive prospecting outreach is preferred, if not, the ability to show how you are working on developing this skill currently.

  • Stellar written and verbal communication skills.

  • Strong business acumen.

  • CRM experience, especially Salesforce, is a plus.

  • Empathy, active listening skills, and a unique ability to uncover customer needs.

  • A great attitude, competitive spirit, and love for teamwork.

  • A “roll-up the sleeves” mentality.

  • Strong bias to action, adaptability (fast-paced environment).

This is a hybrid role, expected to be in our Dublin office on Tuesdays and Thursdays.

What we offer:

  • Competitive salary.

  • Equity (we are post-series D & backed by some of the best VCs in the US).

  • Fully covered private health insurance.

  • Paid parental leave.

  • Generous paid time off.

  • Flexibility to work from home 3 days/week (unless posted as a full-remote role).

  • Mental health support with Workplace Options.

  • Family planning support with Maven.

  • 75 Euro per month Lifestyle Stipend to spend on fitness and other activities.

  • Winter Break - Our offices are closed from Christmas to New Year's Day

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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