Online Community Protection Expert
5 days ago
CPL seeks a highly skilled Digital Safety Specialist to join their team in Dublin.
Key Responsibilities:- Investigate and resolve reported issues, including account support requests and potentially abusive content.
- Enforce community standards by monitoring and addressing reports of abuse.
- Stay up-to-date on products and community standards.
- Leverage market-specific knowledge to propose scalable solutions for community support.
- Analyse data to identify trends and improve user experiences.
- Escalate issues outside company policy to global teams when necessary.
- Identify inefficiencies in workflows and recommend improvements.
- Strong resilience to work in a fast-paced environment.
- Excellent interpersonal, verbal, and written communication skills, with a high degree of empathy.
- Adaptability and a positive approach to challenges.
- Decision-making, problem-solving, and teamwork abilities.
- Effective time management and prioritization skills.
- Consistent performance in meeting Key Performance Indicators (KPIs).
- Fluency in one of the following languages: Arabic, Dutch, German, Hebrew, Indonesian, Lithuanian, Russian, or Slovenian (oral and written).
- Advanced English proficiency (minimum B2 level).
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