Business Process Operations Manager

5 days ago

Dublin, Dublin City, Ireland beBeeOperations Full time €72,000 - €108,000
Job Title: Business Process Operations Manager

We are seeking a highly skilled Business Process Operations Manager to lead and oversee the identification, mapping, and documentation of business processes required for the successful launch of our e-commerce marketplace programme.

This role will ensure that all new and updated processes are clearly defined, aligned, and ready for implementation across the business. The successful candidate will work cross-functionally with various teams to ensure process alignment, operational readiness, and successful implementation at go-live.

Key Responsibilities:
  • Identify, map, and document end-to-end business processes required for Marketplace
  • Engage with business stakeholders to define new process requirements and updates to existing processes
  • Ensure process alignment across commercial, legal and regulatory, finance, B2B, operations, channels, and technology teams
  • Develop detailed business process documentation to inform system requirements, testing, training, and go-to-market activities
  • Collaborate with product, operational, and technical teams to validate process design and resolve gaps or issues
  • Provide input into operational handover, training, and post-launch continuous improvement
Requirements:
  • Proven experience as a Process Manager or Business Process Analyst on large-scale programmes
  • Strong expertise in process mapping tools and methodologies (e.g. BPMN, Visio, Lucidchart)
  • Excellent stakeholder engagement and facilitation skills
  • Ability to work across multiple business functions and translate requirements into clear process documentation
  • Experience in e-commerce, digital, or technology programmes is an advantage
  • Process improvement or analysis certifications (e.g. Lean Six Sigma, BPM) are desirable

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