Global Automation Platform Support Specialist

4 days ago


Dublin, Dublin City, Ireland Amazon Full time

About the Role:

We are seeking a highly skilled Support Engineer to join our Global Maintenance Automation Platform team. The successful candidate will be responsible for reviewing and testing software solutions, deploying them to production facilities, and providing 24/7 support to our customers.

Key Responsibilities:

  • Review and test software solutions to ensure they are error-free and ready for production.
  • Deploy software solutions to our production facilities remotely or on-site.
  • Manage trouble tickets to resolution or escalation using existing documentation and procedures.
  • Maintain products and systems, and perform change management activities using existing documentation or with support from peers.

About the Team:

The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machine-generated data leads to automated, appropriate, and effective proactive and/or predictive maintenance actions. Our objective is to mature and integrate core software tools into a unified Maintenance Automation Platform.



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