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Lead Customer Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €40,000 - €50,000
Service Office Administrator

The Service Office Administrator plays a crucial role within our organisation's hub, facilitating communication between us and our customers through various channels.

Purpose and Responsibilities:
  • We require the successful candidate to facilitate the planning and scheduling of engineer workloads to service customer needs.
  • A strong understanding of CRM systems is necessary for this position.
  • The ideal candidate will be able to resolve customer enquiries from initial contact to successful conclusion.

Critical skills for this role include excellent organisation and administration skills, a customer-focused approach, teamwork, and a commitment to succeed. A passion for delivering premium services is also essential.

This is a temporary position likely to last 6-12 months, with Monday to Friday working hours (37.5 hours per week).