Strategic Customer Success Consultant

5 days ago

Dublin, Dublin City, Ireland beBeeCloudIdentity Full time €60,000 - €80,000
Technical Adoption Expert We are seeking a highly skilled Technical Adoption Specialist to join our team. The ideal candidate will have extensive experience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environments. In addition, they will possess comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including Active Directory, Group Policies, and general OS and network troubleshooting. This role requires excellent verbal and written communication skills, as well as the ability to convey complex technical details coherently to both technical and non-technical audiences. Furthermore, the successful candidate will be able to work effectively within a shared responsibility team, providing proactive support services to customers and helping them achieve their business goals. Responsibilities:
  • Maximize success and return on investment for strategic customers
  • Deliver professional and customized proactive support services
  • Help customers achieve their business goals while maximizing the use and adoption of our solutions
Qualifications:
  • Bachelor's degree or equivalent experience in Computer Science or related field
  • Minimum of 3 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients
  • Experience with cloud identity management services (e.g., Okta, Azure, Google Cloud)
  • Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting
  • Good understanding of cloud services infrastructure setup and experience troubleshooting performance and access issues with cloud/internet-based applications (Web servers, network security, IIS, Packet Traffic, Firewalls, etc.)
  • Experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologies
  • Working knowledge of current virtualization technologies (Citrix, VMware, etc.) is a plus
  • Experience scripting using VB, PowerShell, .NET, Python, C, or C++ is a plus
  • Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience
  • English and additional language skills (German, Spanish or French)
About Us: Autodesk is a leader in design and engineering software. Our products help innovators turn their ideas into reality, transforming how things are made and what can be made. At Autodesk, we take great pride in our culture, which guides everything we do. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Benefits:
  • Annual cash bonuses and commissions for sales roles
  • Stock grants and a comprehensive benefits package
Join us in shaping the future of technology and your career.

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