Front Desk Supervisor Lead
2 weeks ago
We are looking for an experienced Front Desk Supervisor Lead to join our client's team at a 4-star hotel in Wicklow.
The successful candidate will be responsible for overseeing the daily operations of the front office, ensuring a professional and welcoming experience for guests.
Job Description:The Front Desk Supervisor Lead will be responsible for:
- Leading and supervising the front office team, ensuring outstanding customer service at all times.
- Overseeing the check-in and check-out processes, ensuring smooth, accurate, and efficient procedures.
- Responding to guest inquiries, complaints, and special requests promptly and professionally.
- Ensuring all reservations and billing procedures are handled accurately.
- Providing training and support to the reception team.
- Assisting in creating staff schedules, ensuring the front desk is adequately staffed at all times.
- Monitoring front desk operations, ensuring adherence to hotel policies and procedures.
- Collaborating closely with other departments to ensure a seamless guest experience.
- Assisting the Front Office Manager with administrative tasks and reporting.
- Ensuring health, safety, and security protocols are consistently followed within the department.
Requirements:
- A minimum of 2 years' experience in a supervisory role in a similar environment.
- Strong leadership, communication, and organizational skills.
- Experience with Microsoft Office Suite and hotel management software is a plus.
- A proactive, guest-focused approach with excellent problem-solving abilities.
- Flexibility to work various shifts, including evenings, weekends, and holidays (Monday to Sunday).
- A positive attitude and the ability to thrive in a fast-paced hospitality environment.
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