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Front Desk Hospitality Specialist

3 weeks ago

Bray, Wicklow, Ireland BrookLodge & Macreddin Village Full time
About the Role: We are looking for a talented Hotel Receptionist & Reservation Agent to join our team at BrookLodge & Macreddin Village. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences from check-in to check-out.

Key Responsibilities:
  1. Welcome guests warmly and professionally, setting the tone for their stay.
  2. Efficiently manage reservations, including taking bookings over the phone, via email, and through online systems.
  3. Handle guest inquiries, special requests, and any issues that may arise during their stay, striving to exceed expectations.
  4. Stay up-to-date on hotel services, room availability, and pricing to provide accurate information to guests.
  5. Work collaboratively with housekeeping, maintenance, and other departments to ensure guest needs are met.
  6. Process payments, handle cash and credit transactions, and maintain accurate guest records.
  7. Provide local area information and recommend activities, dining options, and attractions to enhance guests' stays.

Requirements: A friendly, proactive, and customer-focused attitude, with strong communication and interpersonal skills, and a passion for delivering exceptional guest experiences.