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Customer Success Business Manager
2 weeks ago
Job Overview:
The Customer Success Business Manager will play a pivotal role in driving scalable growth, adoption, and retention for Klaviyo's largest customer base.
This individual will be part of a high-impact, global team focused on leveraging data and insights to guide customers through their journey with Klaviyo.
Main Responsibilities:
- Develop and execute strategies for reaching and engaging customers using both 1:many and 1:1 communication
- Provide key customers with targeted support and leverage expertise to drive success at scale
- Collaborate with the global At Scale team to drive long-term, sustainable success for customers
Requirements:
- 2+ years of customer-facing experience with a track record for building and nurturing relationships
- Strong analytical skills, including experience with Excel, Salesforce, Tableau, or similar software
- Business savvy with consultative, problem-solving, and issue-resolution skills
