Client Success Director

2 days ago


Dublin, Dublin City, Ireland Meta Full time

Job Overview

We are looking for a talented Client Success Director to join our team. In this role, you will be responsible for leading a team of client-facing professionals and driving revenue growth through account planning, product adoption, and customer satisfaction.

Main Responsibilities
  1. Lead a team of client-facing professionals and drive revenue growth through account planning, product adoption, and customer satisfaction.
  2. Build and manage relationships with clients and develop a thorough understanding of their business objectives, goals, and challenges.
  3. Drive product and best-practice adoption across the portfolio.
  4. Analyse data to identify trends and enhance customer support processes and improve team efficiency.
  5. Build mutually beneficial relationships with advertisers to grow their spend.
  6. Effectively manage priorities and time to meet deadlines and administrative tasks.

Requirements

  • Bachelors or Masters degree or equivalent experience.
  • Minimum 5 years of experience in a client-facing role.
  • Strong leadership and management skills.


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