Customer Service Representative

4 days ago


Ennis, Clare, Ireland RedChair Recruitment Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at RedChair Recruitment. In this position, you will be responsible for providing expert-level technical support to our customers. Your primary focus will be on resolving broadband, Wi-Fi, and telephony issues through effective troubleshooting and resolution techniques.

You will work closely with our network team to ensure seamless communication and collaboration. Your ability to think critically and develop creative solutions will enable you to provide exceptional customer service. Additionally, you will have the opportunity to remotely access customer equipment to troubleshoot and update settings, making this a dynamic and challenging role.

Your Key Responsibilities Include:
  • Responding to customer inquiries and resolving technical issues via phone, email, and social media.
  • Troubleshooting complex technical problems related to broadband, Wi-Fi, and telephony services.
  • Collaborating with the network team to identify and resolve network outages.
  • Remote access to customer equipment for troubleshooting and maintenance purposes.
  • Providing expert advice and guidance on customer Wi-Fi networks.
  • Maintaining accurate customer records and updating CRM systems as needed.
  • Configuring and supporting residential and business customers with telephone services.
  • Handling billing-related queries and setting up new clients for services.


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