Technical Service Desk Professional

3 days ago


Dublin, Dublin City, Ireland Codec Azure Full time
Job Summary
Codec Azure is currently seeking a Technical Service Desk Professional to join our team. The successful candidate will have experience working in a similar IT-based Service Desk role and will be responsible for providing high-quality support services to our customers. This is a hybrid role that requires the candidate to work in a busy support area and may involve traveling to client sites.

Key Responsibilities:
  • Providing technical support to internal staff and customers.
  • Answering the Helpdesk phone number and accurately logging, analyzing, prioritizing, and solving incidents.
  • Providing PC troubleshooting for internal end users and customers using remote-control tools and desk-side support.
  • Escalating end user requests when required.


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