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Service Desk Professional

1 week ago

Dublin, Dublin City, Ireland Ergo Full time
Job Description:
The successful candidate will work as a Service Desk Analyst in our Dublin City Centre office, providing first-line technical support to our clients. They will leverage their expertise in Microsoft Operating Systems, MS Office 365, and other areas to resolve technical issues and improve client satisfaction.

Key Responsibilities:
  • Resolve technical issues efficiently and effectively.
  • Work closely with stakeholders to deliver high-quality technical support.
  • Develop and maintain in-depth technical knowledge of Ergo products and services.
  • Collaborate with technical staff to ensure seamless integration of systems.
  • Provide excellent customer service and support.