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Global Enterprise Solutions Manager

7 days ago

Dublin, Dublin City, Ireland Datadog Full time

About the Role:

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  • As a Customer Experience Strategist, you will be responsible for driving new product attachment and building strong relationships with our largest and most strategic customers.

You will proactively advocate for the customer internally and focus on delivering a positive experience. Interactions are rooted in relationship-management, while also identifying opportunities for growth.

We follow a well-defined methodology to identify each customer's unique needs and clearly convey the value of our product.

At Datadog, we prioritize our office culture - the relationships, collaboration, and creativity it fosters.

We operate as a hybrid workplace to ensure our team members can create a work-life balance that suits them best.

Your Responsibilities:

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  • Partner with Enterprise Account Executives and Solution Engineering teams to onboard, train, and drive adoption with our Enterprise customers.
  • Proactively build relationships with customers to achieve loyalty and advocacy within their organization.
  • Collaborate cross-functionally with internal teams (sales, support, enablement, product, finance, and legal).

You Are:

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  • A customer-centric professional with 3+ years of experience in Customer Success or Account Management.
  • Knowledgeable in working with Fortune 1000 companies and global brands across various industries.
  • A strong communicator with exceptional attention to detail and ability to cater to specific audiences.
  • Experienced in the B2B tech space or with SaaS companies.

Benefits and Growth:

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  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture
  • Intra-departmental mentorship and networking opportunities
  • Continuous professional development and career pathing