Lead Client Focused Service Delivery Specialist

2 weeks ago


Tralee, Co Kerry, Ireland beBeeService Full time €44,397 - €48,887
Job Title: Service Manager

The role of the Service Manager is a vital one in delivering high-quality services to clients with disabilities and their families.

The successful candidate will assist the Residential Services Manager in overseeing the delivery of a quality, customer-focused service.

This involves managing and planning the existing service for adults with Acquired Brain Injury and Mental Health issues who have varying disabilities and complex health needs in a person-centred respite service.

Key Responsibilities include:

  • Managing the day-to-day delivery of a truly person-centred service for all clients
  • Providing support to staff team within the respite service, maintaining staff rotas, training, leadership, supervision, support/care plans, and communication across various staff shifts
  • Liaising with families and other personnel as directed by the Centre Manager
  • Ensuring the required standards in line with HIQA regulations and reporting to HIQA is maintained

What We Offer includes:

  • Company Pension Scheme
  • Paid maternity/paternity/adoption leave
  • Educational leave
  • 27 days annual leave
  • Bike to work scheme
  • Tax saver travel scheme
  • Income protection
  • Unpaid leave
  • Health and Wellbeing programme
  • Company credit union scheme
  • Employee discount scheme
  • Digital Doctor
  • Financial support for studying and study leave
  • Long Service Reward Scheme
  • Sick leave
  • Employee Assistance Programme (EAP)

Required Skills and Qualifications:

The ideal candidate will possess excellent leadership and management skills, with the ability to communicate effectively with clients, families and staff. They will also have a strong understanding of HIQA regulations and be able to implement and maintain high standards.

A degree in a relevant field or equivalent experience would be advantageous, as would previous experience in a similar role.



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