
Lead Client Focused Service Delivery Specialist
2 weeks ago
The role of the Service Manager is a vital one in delivering high-quality services to clients with disabilities and their families.
The successful candidate will assist the Residential Services Manager in overseeing the delivery of a quality, customer-focused service.
This involves managing and planning the existing service for adults with Acquired Brain Injury and Mental Health issues who have varying disabilities and complex health needs in a person-centred respite service.
Key Responsibilities include:
- Managing the day-to-day delivery of a truly person-centred service for all clients
- Providing support to staff team within the respite service, maintaining staff rotas, training, leadership, supervision, support/care plans, and communication across various staff shifts
- Liaising with families and other personnel as directed by the Centre Manager
- Ensuring the required standards in line with HIQA regulations and reporting to HIQA is maintained
What We Offer includes:
- Company Pension Scheme
- Paid maternity/paternity/adoption leave
- Educational leave
- 27 days annual leave
- Bike to work scheme
- Tax saver travel scheme
- Income protection
- Unpaid leave
- Health and Wellbeing programme
- Company credit union scheme
- Employee discount scheme
- Digital Doctor
- Financial support for studying and study leave
- Long Service Reward Scheme
- Sick leave
- Employee Assistance Programme (EAP)
Required Skills and Qualifications:
The ideal candidate will possess excellent leadership and management skills, with the ability to communicate effectively with clients, families and staff. They will also have a strong understanding of HIQA regulations and be able to implement and maintain high standards.
A degree in a relevant field or equivalent experience would be advantageous, as would previous experience in a similar role.
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