Customer Experience Leader

6 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

**Job Summary:**

TN Ireland is seeking a Customer Experience Leader to join our café team. This is an exciting opportunity for a motivated and customer-focused individual to make a real difference in our customers' lives.

**Key Responsibilities:

  • Work closely with the Café Manager to develop and implement customer experience strategies that drive loyalty and repeat business.
  • Develop and maintain strong relationships with customers, responding to feedback and concerns in a professional and timely manner.
  • Lead by example, demonstrating excellent customer service skills and a passion for delivering exceptional experiences.
  • Collaborate with colleagues to create a welcoming and inclusive environment that makes customers feel valued and appreciated.
  • Maintain high standards of food quality, presentation, and service, ensuring every customer has a positive experience.

**Requirements:**

  • Previous experience in a customer-facing role, preferably in a restaurant or hospitality environment.
  • Strong communication and interpersonal skills, with a focus on building rapport with customers and colleagues.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Knowledge of customer service principles and practices, with a commitment to delivering exceptional experiences.


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