IT Support Specialist

2 weeks ago


Dublin, Dublin City, Ireland SOLAS IT RECRUITMENT Full time
Job Description

Company Overview: SOLAS IT RECRUITMENT is a leading recruitment agency specialising in IT and technology roles.

Job Summary: We are seeking an experienced IT Support Specialist to join our team as a Technical Infrastructure Engineer. This role involves providing technical support to end-users and maintaining IT infrastructure, ensuring reliability, security, and performance.

Key Responsibilities:

  • Provide technical support and assistance to end-users for hardware, software, and network-related issues.
  • Manage and maintain network services, including DNS, DHCP, and server administration.
  • Administer and troubleshoot Office 365 services and Azure, including Exchange Online, SharePoint, OneDrive, and Microsoft Teams.
  • Configure and support desktops, laptops, RDP, tablets, and mobile devices.
  • Collaborate with application and system teams to maintain network infrastructure, including LAN/WAN, routers, switches, and firewalls.
  • Monitor network performance, identify and resolve issues to minimise downtime.
  • Implement and maintain IT security measures, including antivirus software and firewalls.
  • Develop and maintain documentation of network configurations and troubleshooting guides.
  • Assist in planning and executing IT projects, such as system upgrades and deployments.
  • Stay updated with industry trends and best practices related to IT security, Office 365, and server support.
  • Provide training and guidance to end-users on IT-related topics.
  • Participate in on-call rotation and after-hours support as needed.
  • Resolve tickets within SLA and document troubleshooting steps.


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