IT Support Specialist
2 weeks ago
Company Overview: SOLAS IT RECRUITMENT is a leading recruitment agency specialising in IT and technology roles.
Job Summary: We are seeking an experienced IT Support Specialist to join our team as a Technical Infrastructure Engineer. This role involves providing technical support to end-users and maintaining IT infrastructure, ensuring reliability, security, and performance.
Key Responsibilities:
- Provide technical support and assistance to end-users for hardware, software, and network-related issues.
- Manage and maintain network services, including DNS, DHCP, and server administration.
- Administer and troubleshoot Office 365 services and Azure, including Exchange Online, SharePoint, OneDrive, and Microsoft Teams.
- Configure and support desktops, laptops, RDP, tablets, and mobile devices.
- Collaborate with application and system teams to maintain network infrastructure, including LAN/WAN, routers, switches, and firewalls.
- Monitor network performance, identify and resolve issues to minimise downtime.
- Implement and maintain IT security measures, including antivirus software and firewalls.
- Develop and maintain documentation of network configurations and troubleshooting guides.
- Assist in planning and executing IT projects, such as system upgrades and deployments.
- Stay updated with industry trends and best practices related to IT security, Office 365, and server support.
- Provide training and guidance to end-users on IT-related topics.
- Participate in on-call rotation and after-hours support as needed.
- Resolve tickets within SLA and document troubleshooting steps.
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