Hotel Front Office Ambassador

2 weeks ago


Kilkenny, Kilkenny, Ireland Lyrath Estate Hotel Full time

**Job Overview**

The Lyrath Estate Hotel is seeking an experienced and customer-focused Front Office Receptionist to join its team. As a key member of the Front Office team, you will be responsible for providing exceptional service to guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Familiarize yourself with daily business operations, including arrivals, departures, and special requests.
  • Offer guest services such as wake-up calls, newspapers, and other amenities.
  • Process guest check-ins and check-outs efficiently and professionally.
  • Maintain accurate cash handling procedures in accordance with company policy.
  • Maximize sales through up-selling and promotional incentives.
  • Address customer inquiries and requests promptly and courteously.
  • Resolve customer complaints efficiently and effectively.
  • Maintain a thorough knowledge of hotel rooms, their locations, and amenities.
  • Allocate arrivals for the next day's business.
  • Provide local amenity and transportation information.

Requirements:

  • Strong command of the English language.
  • Basic computer skills are essential, with a working knowledge of Hotsoft desirable.
  • Previous hospitality experience beneficial but not required.
  • Excellent customer service and communication skills.
  • Able to prioritize and organize work effectively.
  • Flexible availability, including weekends and Bank Holidays.
  • Ability to work in a fast-paced environment.


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