Hotel Receptionist
2 weeks ago
An excellent opportunity has arisen to join the Front Office team at the exclusive 5 star Lyrath Estate Hotel as a Front Office Receptionist.
The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.
The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations.
The role requirements:- To be familiar with the day's business, including arrivals, departures, and special requests.
- To offer guest services such as wake-up calls, newspapers, etc.
- To check guests in and out in a friendly and efficient manner.
- To ensure all cash, charge, float, and till procedures are carried out in accordance with company policy.
- Maximise sales through up-selling, using incentives and promotions.
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently.
- Ensure prompt resolution of customer complaints.
- Have a full knowledge of all bedrooms, their location, and what they consist of.
- Allocation of arrivals for the next day's business.
- Knowledge of local amenities and local transport.
- Be available to work 5 out of 7 days.
- Strong command of the English language.
- Basic computer skills are essential while a working knowledge of Hotsoft is desirable.
- Experience in hospitality would be beneficial but not essential.
- Excellent customer service.
- Welcoming friendly personality and manner.
- Ability to prioritise and organise work.
- Ability to work flexible hours, including weekends, Bank Holidays, early shifts, and evening shifts.
- Ability to work in a fast-paced busy environment.
- Complimentary meals while on duty.
- Complimentary car parking on site.
- Discounted Employee Accommodation Rate.
- Discounted Friends and Family Rate.
- Discount on food if dining in the hotel.
- Discount on all Spa treatments.
- Employee Referral Programme.
- Discounted Gym Membership.
- Christmas Savings Scheme.
- Educational Assistance Programme.
If this sounds like your ideal next role, we look forward to hearing from you.
Skills:
customer service, complaints handling, cash handling
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