Local IT Support Engineer Position
5 days ago
As a Senior EUC Technical Support Professional at ITC Infotech, you will play a critical role in ensuring the smooth operation of our IT infrastructure. Your primary responsibility will be to provide exceptional technical support to our end-users, addressing their queries and resolving their issues in a timely and efficient manner. Additionally, you will be responsible for managing and maintaining our on-site servers, storage systems, network devices, and backup solutions. You will also work closely with our engineering teams to ensure secure and reliable IT-OT convergence in our manufacturing plants.
Required Skills and Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
- 3+ years of experience in system administration and local IT support, preferably in manufacturing or plant environments.
- Proficiency in Windows Server, Active Directory, and Group Policy management.
- Experience with networking concepts (LAN, WAN, DHCP, DNS, VLANs) and tools.
- Familiarity with virtualization platforms such as VMware or Hyper-V.
- Hands-on experience with ServiceNow and ticket management.
- Strong troubleshooting skills and the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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