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Strategic Programs Director
3 weeks ago
We are seeking a seasoned Program Manager to lead our strategic initiatives across global customer bases. As a key member of our Operations team, you will be responsible for driving large-scale programs from planning through execution.
Responsibilities:- Program Ownership and Execution: Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe's largest users.
- Cross-Functional Leadership: Serve as the primary GTM representative for risk-related initiatives across Risk Product, Engineering, Risk Operations, Legal, and Compliance.
- User Segmentation and Resource Management: Analyze impacted user populations to design differentiated segments that map to tailored plans for communication, training, execution, and enforcement.
- Internal and User Enablement: Deliver enablement for TAMs, Support Operations, CSMs, AEs, and other internal teams to ensure consistent understanding and execution.
- Customer Engagement and Escalation Support: Act as the primary point of contact for field teams during major regulatory events or product transitions with clarity, responsiveness, and accuracy.
- 10+ years in program management, with a proven track record of leading large-scale strategic initiatives across global customer bases.
- Strong cross-functional leadership with experience aligning product, engineering, risk, and GTM teams toward shared goals.
- Robust analytical skills with the ability to derive strategic insights from data as well as monitor progress, surface issues, and ensure high-quality execution.
- Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms.
As a key member of our team, you will have access to comprehensive benefits including equity, company bonus, sales commissions/bonuses, retirement plans, health benefits, and wellness stipends.
Location:This role is based in Dublin HQ, but we welcome applications from candidates who can work remotely and collaborate with our global team.
