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English Language Operations and Support Professional

2 weeks ago

Dublin, Dublin City, Ireland Genpact Full time

About Genpact

Genpact is a global professional services firm that helps leading companies succeed in a rapidly changing world.

We deliver outcomes that shape the future, driven by our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Tech Support Specialist Role

This role offers an opportunity to work as a Tier 2 Triage Support Specialist in a dynamic environment. As a key member of our team, you will provide expert-level technical support to clients on Tier 2 issues, including appropriate escalations to respective teams.

You will be responsible for providing high-quality support, fulfilling performance metrics such as quality, productivity, and attendance. Strong analytical and problem-solving skills are required to assist customers with any technical issues.

Key Responsibilities

  • Expert-level technical support for clients on Tier 2 issues
  • Maintain high-quality support and fulfill performance metrics
  • Analyze and resolve technical issues using logical reasoning
  • Develop knowledge about products and community standards
  • Investigate and resolve bugs encountered across various platforms
  • Improve user experience by gathering and analyzing relevant data
  • Stay up to date with client policies and guidelines
  • Back-office operations support and troubleshooting


Benefits and Career Growth

At Genpact, we offer a range of benefits and career growth opportunities. You will have the chance to work with a multicultural team, receive training to enhance your skills, and develop your career in a dynamic environment.

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