IT Technical Support Team Lead

2 weeks ago

Dublin, Dublin City, Ireland beBeeTechnicalLead Full time €60,000 - €75,000

We are seeking a seasoned IT professional to lead our Technical Help/Service Desk team. The ideal candidate will possess excellent leadership and technical skills, with a strong ability to drive results in a fast-paced environment.

The successful candidate will oversee the day-to-day operations of the service desk, ensuring that all issues are resolved efficiently and effectively. This will involve leading a team of Tier 1 support agents, providing guidance and training to ensure they have the necessary skills to succeed.

Key responsibilities include:

  • Leading and supporting a team of technical support agents
  • Ensuring efficient service desk operation and meeting service level agreements (SLAs)
  • Handling escalated technical issues and providing advanced troubleshooting and solutions
  • Developing and implementing help desk policies and best practices
  • Monitoring performance and identifying areas for improvement

The ideal candidate will have 6-8 years of technical support experience, with at least 4 years in a supervisory role. A degree in IT or a related field is also required. Certifications such as ITIL or CompTIA A+ are a plus.

Additional requirements include:

  • Proficient in troubleshooting Windows 10/11, MacOS, and hardware
  • Experience with M365, MS Teams, SharePoint, OneDrive, Active Directory, Azure, and MS Intune

Benefits include:

  • Competitive salary and discretionary annual bonus
  • 25 days of annual leave
  • Pension scheme and tax savings programs
  • Healthcare and wellness program

This is an exciting opportunity for a motivated and experienced IT professional to take their career to the next level.

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