Customer Success Strategist

4 days ago


Dublin, Dublin City, Ireland Abrivia Full time

Abrivia is seeking a Customer Success Strategist to drive customer satisfaction, retention, and business growth. This role focuses on managing key client relationships, ensuring excellent service, and identifying opportunities for renewal and expansion.

About the Role

This is an ideal opportunity for a customer-focused, commercially driven professional who enjoys building relationships and delivering outstanding service.

Key Responsibilities
  • Develop and implement customer retention strategies to ensure high satisfaction and long-term partnerships.
  • Act as a trusted advisor, understanding customer needs and providing tailored solutions.
  • Support and guide a small team (2 people) to achieve retention and engagement goals.
  • Maintain accurate CRM records and provide performance insights.
  • Promote brand awareness and customer engagement through proactive communication.
Requirements
  • Experience in customer retention, success, or relationship management (minimum 2 years).
  • Strong customer service and problem-solving skills, with a proactive mindset.
  • Excellent organisational skills, attention to detail, and ability to meet retention targets.


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