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Capital Equipment Specialist
3 weeks ago
The Service Support Associate plays a pivotal role in delivering exceptional customer experiences by providing proactive support and resolution to customers. This involves coordinating all aspects of supporting capital equipment, including servicing and repair processes.
The successful candidate will work closely with the Technical Services Team to meet and exceed customer expectations, as the first point of contact for customers. They will also be responsible for updating the Navision Service Module with logged actuals, maintaining accurate equipment lists, and informing customers about products approaching end-of-life/end-of-service.
Key responsibilities include processing service orders, maintaining service documentation, providing quotations, and liaising with engineers on scheduling service visits and callouts. The Service Support Associate will also issue customer invoices and resolve any queries that may arise.
Required Skills and Qualifications:- Effective communication skills, with excellent verbal and written communication skills, as well as interpersonal skills.
- Demonstrated ability to achieve tangible and measurable results.
- Confident in own skill set and able to use own initiative.
- Teamwork: actively contribute to a positive team environment, demonstrating a flexible approach.
- Attention to detail: ensures work is executed accurately and completely, paying close attention to detail.
- Excellent organizational skills, with the ability to prioritize in a busy environment with competing demands.
As a Service Support Associate at Tekno Surgical, you will enjoy a range of benefits, including flexible and hybrid work-from-home practices, opportunities for professional growth and development, and a collaborative and dynamic work environment.
Others:Tekno Surgical is a leading provider of orthopaedic implants in Ireland, with an extensive portfolio covering a wide range of specialties. We pride ourselves on our commitment to delivering exceptional customer experiences and innovative solutions to meet the evolving needs of our customers.
