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Technical Solutions Professional
2 weeks ago
We're seeking a highly skilled Technical Solutions Professional to join our team. This role will enable us to deliver exceptional customer experiences by educating clients and ensuring their success with our products.
Job Description:As a Technical Solutions Professional, you'll engage with customers through multiple channels to identify and resolve technical support requests while continuing to educate them on the use of our platform. You'll be responsible for reproducing technical issues and diving into our 600+ integrations. Additionally, you'll participate in product conversations with internal teams based on feedback from client interactions.
Required Skills and Qualifications:- CS or Engineering major and/or Bootcamp graduate
- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
- Self-motivated, detail-attentive, and have a desire for continuous learning
- Critical thinker who defaults to a client-centric approach
- Effective written and verbal communicator
- Tinkerer with some programming experience and basic knowledge of Linux
We offer a generous compensation package, including stock equity and employee stock purchase plan. Our company also provides continuous career development and pathing opportunities, product training, best-in-breed onboarding, and an internal mentor and buddy program cross-departmentally.
What We Offer:- Flexible work arrangements
- Inclusive workplace culture
- Continuous learning and growth opportunities