
Customer Service Specialist
2 weeks ago
Technical Support Role for German Speakers
This opportunity involves providing high-quality technical assistance to clients via phone and email.
Responsibilities
- Respond to customer inquiries in a professional manner.
- Identify and resolve issues across the product range.
- Maintain accurate records of customer interactions.
- Communicate investigation outcomes to customers.
- Manage and prioritize tasks to ensure timely responses.
- Meet performance targets for customer satisfaction.
- Develop process improvements to enhance the customer experience.
Requirements
- A degree in any field (science, engineering, healthcare preferred).
- Call center or administrative experience accepted.
- Fluent in German and English.
- Desirable: minimum 1 year of experience in a medical/clinical environment or customer-facing support role.
Benefits
- Competitive salary.
- Ongoing training and development opportunities.
About This Role
This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional customer experiences. If you are a team player with a positive attitude, we encourage you to apply for this role.
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