Support Specialist

20 hours ago

Athlone, County Westmeath, Ireland beBeeHelpdesk Full time
IT Helpdesk Engineer Job Description">

We are seeking a skilled IT Helpdesk Engineer to join our team. This role involves providing timely and professional first-line IT support for internal staff and external clients via phone, email, or remote assistance.

The ideal candidate will have 1+ years of experience in an IT helpdesk, technical support, or customer service role. Previous experience with Active Directory, Microsoft Office 365, or other business systems is also an advantage.

Key Responsibilities:
  • Provide timely, professional first-line IT support for internal staff and external clients via phone, email, or remote assistance.
  • Troubleshoot and resolve hardware, software, and network issues for both employees and clients.
  • Document, categorize, and prioritize support requests using the service management platform.
  • Escalate unresolved technical issues to technical support teams.
  • Assist in the setup, configuration, and installation of hardware and software.
  • Perform routine system checks and updates to ensure system performance.
  • Ensure that support tickets are addressed efficiently, with clear documentation of actions taken.
  • Provide user training and guidance on IT best practices where needed.
Requirements:
  • Proven experience in an IT helpdesk, technical support, or customer service role (1+ years preferred).
  • Basic knowledge of operating systems (Windows, iOS) and office productivity tools.
  • Familiarity with networking fundamentals and troubleshooting.
  • Excellent communication and customer service skills, both verbal and written.
  • Strong problem-solving skills and ability to prioritize tasks.
  • Ability to work independently and as part of a team.
  • A proactive attitude with a willingness to learn and develop new skills.
Benefits:
  • Competitive compensation package.
  • Pension and Life Assurance.
  • Professional Subscriptions.
  • Corporate Discounts.
  • Social Club.
  • Employee Incentive Schemes.
  • Excellent opportunities to develop and enhance your career with a progressive organization.
Seniority Level
  • Entry level
Employment Type
  • Full-time
Job Function
  • Engineering and Information Technology
  • IT System Training and Support

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