Workshop Controller Lead

4 days ago


Dublin, Dublin City, Ireland DAF Trucks Ireland Full time
Workshop Controller Job Summary

Servicing Vehicles with Excellence at DAF Trucks Ireland.

We are seeking an experienced Workshop Controller to join our Service Control team. As a key member of the team, you will be responsible for overseeing the efficient allocation and management of jobs within the workshop.

The ideal candidate will have a strong background in vehicle servicing, excellent communication skills, and the ability to work effectively in a fast-paced environment.

  • Liaising with the service administrator to ensure seamless job allocation and status updates throughout the day.
  • Allocating jobs to technicians and apprentices, ensuring all requirements are discussed and understood.
  • Ongoing review and management of 'on-the-floor' jobs to guarantee timely completion and customer satisfaction.
  • Diagnostics – thorough review of diagnostic jobs, liaising with the Master Technician as necessary.
  • Closing out jobs efficiently, ensuring accuracy and attention to detail.
  • Quality control – reviewing completed jobs against customer specifications, including adequate documentation and write-ups.
  • Progress review meetings – regular 15-minute updates with the Service Admin team and Service Manager.
  • Warranty compliance – ensuring adherence to warranty procedures.
  • Estimate verification – reviewing and verifying estimates before forwarding to customers.

If you have a passion for delivering exceptional customer service and possess the necessary skills and experience, we encourage you to apply for this exciting opportunity.


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