Workshop Controller Lead
4 days ago
Servicing Vehicles with Excellence at DAF Trucks Ireland.
We are seeking an experienced Workshop Controller to join our Service Control team. As a key member of the team, you will be responsible for overseeing the efficient allocation and management of jobs within the workshop.
The ideal candidate will have a strong background in vehicle servicing, excellent communication skills, and the ability to work effectively in a fast-paced environment.
- Liaising with the service administrator to ensure seamless job allocation and status updates throughout the day.
- Allocating jobs to technicians and apprentices, ensuring all requirements are discussed and understood.
- Ongoing review and management of 'on-the-floor' jobs to guarantee timely completion and customer satisfaction.
- Diagnostics – thorough review of diagnostic jobs, liaising with the Master Technician as necessary.
- Closing out jobs efficiently, ensuring accuracy and attention to detail.
- Quality control – reviewing completed jobs against customer specifications, including adequate documentation and write-ups.
- Progress review meetings – regular 15-minute updates with the Service Admin team and Service Manager.
- Warranty compliance – ensuring adherence to warranty procedures.
- Estimate verification – reviewing and verifying estimates before forwarding to customers.
If you have a passion for delivering exceptional customer service and possess the necessary skills and experience, we encourage you to apply for this exciting opportunity.
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