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IT Application Support Engineer

2 weeks ago

Letterkenny, Donegal, Ireland Tata Consultancy Services Full time
About the Role

We are seeking an experienced IT Application Support Engineer to join our EMEA Customer Care division. The successful candidate will have strong technical skills, including knowledge of Windows Servers, Linux, and MySQL/MS SQL. They will also have excellent customer service skills, with the ability to communicate effectively with customers and internal stakeholders.

The role involves providing technical support for Cardio and Radiology Products & related infrastructure, troubleshooting and resolving incidents & service requests, managing incident queues & incident intake channels, taking ownership of incidents & communication with customers as required, responding in a timely fashion to reactive or proactive incidents, recording and documenting incident tickets, monitoring omnichannel intake, detailing accurate information in case documentation, coordinating internally with other support groups in a timely fashion.

As a team member, you will be part of a collaborative and dynamic environment, where you will have the opportunity to grow your career, develop new skills, and work with cutting-edge technologies. You will also be part of a diverse and inclusive culture, with a strong focus on employee well-being and development.