International Study Abroad Program Manager

Job Overview

We are seeking an experienced and results-driven Operations Manager to join our team responsible for the development, planning, and execution of high-quality study abroad programs.

The successful candidate will play a pivotal role in ensuring that each program meets the stringent educational requirements of our partners, while providing enriching, culturally immersive experiences that leave a lasting positive impact on participating students.

This position requires a proactive individual with exceptional organizational capabilities, proven leadership skills, and a deep understanding of the complexities of international education.

Key Responsibilities:

• Team Leadership & Management: Provide leadership, mentorship, and direct management to a team of dedicated Program Development Coordinators, cultivating a collaborative, supportive, and high-performing work environment where innovation and proactive problem-solving are encouraged.
• Establish clear, measurable individual and team goals aligned with departmental and organizational strategic objectives, define key performance indicators (KPIs) to track progress and success, and develop comprehensive professional development plans to foster the continuous growth and expertise of team members.
• Take ownership of the full employee lifecycle for the team, including overseeing the recruitment and hiring processes to attract top talent, designing and delivering comprehensive onboarding and training programs to ensure new team members are well-equipped for their roles, and conducting regular performance evaluations to provide constructive feedback and identify areas for improvement.
• Program Development & Oversight: Provide expert guidance and oversight in the conceptualization, detailed design, and seamless implementation of a diverse portfolio of short-term, intensive faculty-led study abroad programs spanning various academic disciplines and global destinations, ensuring meticulous alignment with the specific academic learning outcomes, pedagogical philosophies, and institutional requirements articulated by our partner universities.
• Conduct thorough and critical reviews of program proposals, scrutinizing detailed budgets, comprehensive logistical itineraries, and well-defined academic components developed by Program Development Coordinators, providing constructive feedback and final approval to ensure program feasibility, academic rigor, and financial soundness.
• Budgeting & Financial Management: Assume ultimate responsibility for the strategic creation, oversight, and responsible management of detailed program budgets, ensuring long-term financial viability, maximizing resource utilization, and maintaining transparent and accurate financial reporting for all customized programs.
• Process Improvement & Compliance: Spearhead the continuous development, systematic refinement, and thorough documentation of efficient and effective operational processes, standardized procedures, and best practices aimed at enhancing overall operational efficiency, maximizing program quality, and ensuring consistent delivery of exceptional study abroad experiences.
• Stakeholder Engagement: Serve as the primary point of contact and escalation point for addressing complex or sensitive issues, resolving conflicts effectively, and providing timely and comprehensive solutions for inquiries and concerns originating from faculty leaders, representatives of partner institutions, and internal teams involved in program delivery.

Required Skills and Qualifications:

The ideal candidate will possess:

• Exceptional leadership, management, and organizational skills.
• Proven experience in program development, budgeting, and financial management.
• A deep understanding of international education, cultural immersion, and stakeholder engagement.
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

This is a challenging yet rewarding opportunity for individuals who are passionate about international education, cultural immersion, and stakeholder engagement. The successful candidate will have the opportunity to contribute to the development and delivery of high-quality study abroad programs, while working in a dynamic and supportive team environment.

Others:

The successful candidate will be required to undergo a thorough background check and obtain any necessary visas or work permits before commencing employment. We are committed to diversity and inclusion in our workforce and welcome applications from candidates with diverse backgrounds and perspectives.