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18 hours ago
We are seeking an experienced and motivated Business Manager to join our team.
The ideal candidate will be a true brand ambassador, reflecting the company's values. You will be enthusiastic to meet and exceed targets, driving team performance through motivation. You will place customer experience at the forefront of your leadership style, collaborating with your colleagues to support seamless day-to-day operations.
Main Responsibilities- Drive business results in store to meet and exceed targets and key performance indicators.
- Support the leadership team to determine individual and team sales targets and communicate with the team to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit; be a specialist amongst retail artistry brands and show genuine enthusiasm and commitment to the Company's performance.
- Lead by example to promote exceptional customer service and create a memorable customer experience.
- Coach and give feedback to the team to ensure high standards are achieved in service and artistry.
- Extend exceptional customer service beyond the in-store experience; drive the customer database for direct marketing opportunities.
- Implement individual and team development plans with regular reviews that encourage two-way feedback and coaching.
- Foster a positive and cooperative in-store culture through team meetings and collaborative management; recognize and celebrate performance.
- Be entrepreneurial in proposing plans, events and other activities to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
- A comprehensive induction programme – Charlotte's Magic Academy, with followed training during your first months to ensure red carpet customer experience and understanding of artistry and service expectations.
- A structured career development plan, with support to explore learning potential and career goals.
- Exclusive product launches and a rewards platform with discounts on various experiences and services.
- Additional benefits such as life assurance, birthdays off, team sales incentives, and more.
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