
Quality Assurance Specialist
7 days ago
This role is responsible for ensuring healthcare services meet the highest standards of quality and safety.
- Conduct regular home visits and phone calls to assess service delivery.
- Manage customer feedback systems to drive continuous improvement.
- Update care plans and risk assessments as necessary.
- Monitor incident and complaint logs, and compile regular reports for stakeholders.
- Hold regular meetings with branch managers and coordinators to review incidents and complaints.
- QQI level 5 or equivalent – Essential
- Microsoft Office Suite & PC Skills– Essential
- Extensive knowledge of home care and care assistant roles
- Conflict resolution skills and ability to work independently
- Ability to complete care plans and risk assessments to a high standard
- Leadership experience
- Strong attention to detail and proficiency in PC skills
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