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Customer Support Associate
3 weeks ago
We are seeking a Customer Support Professional to join our team. This is an excellent opportunity for individuals looking to gain valuable experience or those with retail experience seeking a new challenge.
About the PositionThe selected candidate will work on-site and report directly to the Assistant or Store Manager. Responsibilities may include assisting on the tills, advising customers, and working in the back shop. Key duties include:
- Providing exceptional customer service by listening actively, answering questions, and offering personalized recommendations.
- Staying informed about in-store promotions and schemes to effectively communicate them to customers.
- Ensuring store operations run smoothly, including maintaining product displays, providing great service at checkout, and assisting with stockroom tasks.
- Collaborating with colleagues to deliver an outstanding shopping experience, ensuring the store is clean and presentable.
While full training is provided, we seek candidates who possess:
- Adaptability and flexibility in a fast-paced environment.
- Excellent communication and listening skills.
- A passion for teamwork and promoting a collaborative atmosphere.
- An understanding of the importance of attention to detail in customer interactions.
- A desire to be a brand ambassador and help customers find the best products for their needs.
- Previous experience in customer-facing roles and delivering exceptional customer service is desirable but not essential.
- Pension membership (PRSA)
- Partial paid maternity leave
- Discretionary annual bonus
- Generous employee discounts
- Flexible benefits scheme
Additional benefits offer flexibility to suit individual needs. Please note that any salary estimates provided on external sites are not endorsed or guaranteed by us.
Why Choose UsWe foster an inclusive work environment where everyone can thrive. As an equal opportunities employer, we value diversity and provide a positive and welcoming space for all colleagues. We strive to make a positive impact through our actions.
Next StepsSuccessful applicants will be invited to an in-store interview within 14 days. We welcome discussions regarding part-time and job share options during the application process. Reasonable adjustments can be made to support individuals throughout the application and interview process.
