Customer Collaboration Professional

7 days ago


Kilkenny, Kilkenny, Ireland Mondelez International Full time

About the Role

This is a unique opportunity to join Mondelēz International as a key member of our team. As a Customer Collaboration Specialist, you will be responsible for building strong relationships with our customers, improving value and service, and optimizing supply chain efficiency.

About You

To succeed in this role, you will need to have experience in customer service and logistics, as well as a strong analytical mindset. You should also have excellent communication and influencing skills, with the ability to work effectively in a fast-paced environment.

Your Key Responsibilities

  • Be the single point of contact for your customer portfolio.
  • Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.
  • Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers.
  • Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives.
  • Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales.

What We Offer

Mondelēz International is an equal opportunity employer and offers a range of benefits to support your career development and well-being. This includes opportunities for growth and professional development, as well as a competitive salary and benefits package.



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