Ecommerce Fraud Analyst Position
3 days ago
The Ecommerce Risk & Fraud Operations Analyst role at ESW is designed to prevent ecommerce fraud and ensure a seamless checkout experience for customers.
As a key member of our team, you will investigate high-risk transactions and market patterns to detect and mitigate fraud while minimizing losses. Your expertise in transactional fraud prevention and wider risk management in ecommerce will be instrumental in driving our success.
Key Responsibilities:
- Investigate high-risk transactions and market patterns to detect and mitigate fraud
- Develop and implement processes to enhance investigation accuracy and resolution rates
- Analyze and report on fraud trends to inform process improvements and drive positive outcomes
- Collaborate with cross-functional teams to design and implement new products and processes that reduce ecommerce fraud risk
- Provide training and coaching to colleagues on investigative best practices and process improvements
Requirements:
- 1+ years' experience in fraud prevention or AML
- Experience in handling Refund/Return abuse prevention
- Analytical mindset with strong problem-solving skills
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
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