Market Specialist

Market Specialist, Global Response Operations

Description:

We are seeking a skilled Market Specialist to join our Global Response Operations team. As a key member of this team, you will play a critical role in responding to real-time crises, identifying emerging risks, and conducting risk-related investigations.

Responsibilities:

Work as part of the SEO Europe team enforcing crisis response within the region while specifically representing the DACH Market

Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on DACH Market

Use a combination of DACH market geopolitical knowledge, understanding language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region

Support scoping of scalable solutions to improve the support of our community of users in the Europe region and in partnership with other regions

Investigate and resolve issues that are reported on Meta products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and text, offensive or derogatory language, and other objectionable material

Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required

Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process

This role may involve exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

Requirements:

Professional working proficiency in English and German

1+ year of professional experience within an operations environment

Experience communicating with a variety of audiences and stakeholders within the DACH region

Can work with graphic and/or objectionable content

Experience working with ambiguity and developing new processes or solutions in response to changing circumstances

Preferred Qualifications:

Policy experience, preferably in content or media governance, or trust and safety

Technical and data skills such as Excel and SQL, and experience with visualization tools such as Tableau to drive efficient analytics and reporting

Experience with training, quality assurance, or metrics analysis

Demonstrated experience working with social media platforms, particularly Facebook and Instagram

About Us:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Equal Employment Opportunity:

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Contact Information:

For assistance or accommodation due to a disability, fill out the Accommodations request form.