Service Desk Professional

6 days ago

Dublin, Dublin City, Ireland beBeeITSpecialist Full time €40,000 - €55,000
Job Overview

We are seeking an IT Service Desk Specialist to provide exceptional service and support to our customers.

  • Troubleshoot end-user issues over the phone
  • Utilize support tools to manage and track calls
  • Manage email, voicemail, chat, and self-service calls
  • Manage incidents to resolution
  • Meet call targets and quality standards
  • Effectively manage customers
  • Refer and escalate issues using initiative and discretion
  • Consistently plan and prioritize workload to meet deadlines

The ideal candidate will have in-depth knowledge of operating systems and application software, including Microsoft 365, Windows 11, MS Office, and more.

Key Skills
  • Operating system and application software expertise
  • Technical problem-solving skills
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong analytical and troubleshooting skills
Required Knowledge
  • Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
  • Windows 11, MS Office
  • Multi-Factor Authentication (MFA)
  • Intune
  • Anti-virus & Anti-Spyware software
  • VPN
  • Active Directory user administration
  • Cisco Call Manager & Cisco Unity administration
  • Wireless connectivity support
  • LAN: Microsoft Active Directory Networking
Hardware Expertise
  • Workstations (laptops and desktops)
  • Mobile & Smartphone devices
  • Printers/Scanners/Faxes (MFDs)
  • IP Telephony
  • Peripherals (keyboards, mice, monitors, docking stations)

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