Change Management Lead
4 days ago
Introduction
">Tata Consultancy Services is seeking a skilled Change Management Lead to join our team. As a Change Management Lead, you will be responsible for governing the change management process for the organisation, ensuring adherence to change policy and procedures.
">Main Responsibilities:
">- ">
- Ensure that changes to assets are recorded and controlled appropriately.">
- Implement controls and protocols to ensure compliance with security, regulatory, and data privacy requirements.">
- Liaise with the delivery and programme teams to ensure the correct process and governance is followed, as per the agreed-upon plan, ensuring new or changing services have fully developed end-to-end Service Management Models based on agreed and defined Service Acceptance Criteria / Service Management requirements.">
- Work closely with the Service Introduction function to ensure that all necessary steps in the process are authorized and implemented as per the approved plan, prior to changes proceeding.">
- Advocate for organisational commitment to asset control and adherence to process, working closely with various stakeholders to embed the process.">
- Provide training and support to end users and stakeholders on how to effectively utilise the Change Management process and related ServiceNow functionalities and features.">
- Co-ordinate, schedule and prioritise Change Requests, ensuring adherence to key SLAs and KPIs.">
- Design, build and run regular reporting for both the Service Management leadership team and senior Aer Lingus management, focusing on performance, including agreeing SLA's, key metrics and other performance indicators relating to Change Management.">
- Implement a strategy to replace or reduce CAB approvals, putting the responsibility for identifying issues in the code on those who understand it best, with detailed documentation to comply with regulations.">
- Influence key stakeholders to ensure continual improvement plans are in place to address issues as they are identified.">
- Champion change management, actively identifying opportunities for improvements that contribute to optimising the current processes.">
- Own continual service improvement for Change Management and actively contribute to CSI across the Service Management team.">
Key Skills and Qualifications:
">We are looking for someone with broad experience of modern IT infrastructure and applications, as well as a strong understanding of best practices, tools, and techniques across the lifecycle of Change Management. You should also have experience with knowledge supporting tools including SharePoint, JIRA and Confluence or similar, with the ability to learn new skills quickly.
">Benefits:
">TCS offers a competitive salary package featuring pension, healthcare, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We are committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
">About Us:
">Tata Consultancy Services UK&I is a leading IT consultancy company, committed to building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is 'Inclusion without Exception'. We believe in making a positive impact on society through our work and community involvement.
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