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Highly Motivated Medical Device Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €42,000 - €53,000

Job Title: Technical Support Associate

Job Description

Launch Your Career in MedTech and Make a Global Impact

We are seeking a highly motivated and organized Technical Support Associate to join our team in Galway City. As a Technical Support Associate, you will be the first point of contact for our German-speaking customers.

Key Responsibilities:

  • Be the friendly and professional voice of our company, handling customer inquiries and technical complaints via phone and email in German or Norwegian and English.
  • Diagnose and resolve technical issues by asking insightful questions and guiding customers through solutions for our range of medical products.
  • Document every interaction with precision, following strict guidelines to ensure accurate and compliant records.
  • Communicate the findings of technical investigations clearly and effectively to customers, providing peace of mind and resolution.

Required Skills and Qualifications:

  • Full professional fluency in German or Norwegian and English.
  • A curious and analytical mind with a passion for problem-solving and a keen eye for detail.
  • Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.
  • A customer-first mentality, dedicated to providing exceptional service even in challenging situations.

Benefits:

  • A permanent, full-time position with a stable, industry-leading employer.
  • A vibrant, modern workplace in Galway City with a dynamic and international team atmosphere.
  • A work model that offers a blend of onsite collaboration and remote flexibility.

Others:

The ideal candidate will be a self-starter with excellent time management skills and the ability to organize their workload, adapt to changing priorities, and take ownership of their tasks.

The successful candidate will have a certificate, diploma, or degree in a relevant field (e.g., Science, Biomedical, Healthcare, Nursing, Engineering or similar) and 1+ years of experience in a medical/clinical environment, a technical support role, or a customer-facing position in a related industry.