Software Support Specialist

7 days ago


Dublin, Dublin City, Ireland CPL Full time

The Production Services Operations Team at CPL is looking for a skilled Software Support Specialist to join their team. As a key member of the team, you will be responsible for monitoring, triage, and incident management of the SiriusXM Consumer Brands.

Key Responsibilities:

  • Guiding all problems through the incident management process
  • Daily technical operations, software deployments, system alarm management, operational record keeping, and documentation maintenance
  • Collaboration with subject matter experts across the organization for continuous improvement opportunities

Requirements and General Skills:

  • Excellent interpersonal skills and ability to interact effectively with staff at all levels
  • Excellent written and verbal communication and presentation skills
  • Ability to work independently and on a team in a fast-paced environment
  • Strong time management skills, with the ability to prioritize and multitask

Working Hours:

  • 4 days per week
  • Sunday-Thursday shifts: 5pm-1am, Monday-Thursday shifts: 2am-12pm, Wednesday-Saturday shifts: 11am-9pm


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