AWS Support Professional

6 days ago


Dublin, Dublin City, Ireland ENGINEERINGUK Full time
About Engineering UK

We're a global leader in cloud computing, providing innovative solutions to businesses and organizations worldwide. Our team of experts works tirelessly to ensure that our customers receive the best possible support for their cloud-based applications.

We're committed to delivering exceptional customer experiences and are seeking a highly skilled Cloud Support Engineer to join our team in Taipei. In this role, you will be working closely with our engineering teams to resolve complex technical issues and develop innovative solutions for our customers.

Key Responsibilities

You will be responsible for providing expert-level technical support to our customers via various contact channels, including phone, email, and live chat. You will also be applying advanced troubleshooting techniques to identify and resolve complex technical issues, as well as developing and implementing customized solutions to meet our customers' unique needs.

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as a deep understanding of cloud computing technologies and AWS services.

What We Offer

We offer a comprehensive benefits package, including a competitive salary and bonus structure, comprehensive health insurance, retirement savings plan with company matching, generous paid time off and holidays, and professional development opportunities.

We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating an inclusive workplace where everyone feels valued and respected.

Requirements

To be considered for this position, you will need to have a strong background in computer science or a related field, proficiency in Kubernetes management and troubleshooting, experience with container orchestration tools, familiarity with Linux operating systems, knowledge of IP networking protocols, and excellent communication and problem-solving skills.

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