Process Improvement Analyst

2 weeks ago


Dublin, Dublin City, Ireland CPL Full time

CPL is hiring an Process Improvement Analyst to enable Operations delivery against agreed standards and business requirements.

Key Responsibilities:
  • Monitor and enhance employee performance through coaching on quality and market-specific requirements.
  • Drive the required knowledge, skills, and attitude of Representatives (Reps) to achieve agreed Quality Service Level Agreements (SLAs).
  • Work closely with management to support and drive Quality results.

This role requires a high level of analytical and problem-solving skills, with the ability to run reports, analyze data, and offer solutions. The ideal candidate will have a Bachelor's degree and relevant experience in Content moderation, Trust & Safety, and/or Content Quality Assurance.

Requirements:
  • Bachelor's degree
  • Relevant experience in Content moderation, Trust & Safety, and/or Content Quality Assurance
  • Proficiency in English (C1 or above)
  • Proficiency in the specific language advertised (C1 or above)


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