Department Leader
3 days ago
We are a leading retailer in Ireland, providing fashion and food for our loyal customers.
We operate multiple stores across the country, as well as an online store.
Our guiding principle is to deliver excellent quality products at competitive prices, constantly developing our product ranges.
The primary job function of this role is to take accountability for their department, ensuring exceptional customer care and operational standards to maximise sales and profitability while maintaining costs.
Inspiring performance of team through coaching to deliver outstanding results and customer service.
Key Responsibilities:- To achieve business objectives and forecasts.
- To deliver excellence in customer service and operations.
- Lead the team, in a manner appropriate to the brand, to deliver business strategy.
- Ensuring all relevant trading and legal policies are in place and adhered to.
- Maximising sales through analysing data, trading patterns and pre-empting customer needs and demands.
- In conjunction with senior management, maintaining stock accuracy and ensuring the right choice and levels of product to drive sales.
- Demonstrating through role modelling how to deliver excellent customer service and ensure a high standard of customer experience.
- Monitor and address any variations to the cost base on a week to week basis.
- Be innovative and suggest ideas to improve business performance.
- Setting and implementation of brand standards, ensuring they are achieved through regular monitoring within the agreed operating framework.
- To ensure compliance with layouts and adjacencies.
- Responsible for training your team in line with brand training programme.
- Couching your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene and most importantly customer service.
- Ensuring all process and business changes are implemented as per business requirement and on time.
- Provide feedback to senior managers on performance, key customer service developments and operational issues.
Requirements: Good communication, coaching and leadership skills. Customer focussed Organisational and time management skills Commercial mind-set and appropriate product knowledge Problem solving & decision making Merchandising skills People management skills IT skills Department or team leader level experience in a fast paced retail environment & customer focused business is preferable but not essential.
If you are looking for a challenging and rewarding role, please apply now and tell us why you would be perfect for this position
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